Incident Response Manager (Armed)

Incident Response Manager

As the Incident Response Manager, you will lead and coordinate the Museum's security operations, analyzing potential threats and hostile activity to prevent incidents before they occur. You will oversee the Museum's Executive Protection program, performing high-level protective operations for dignitaries, VIPs, Trustees, and other high-profile individuals, and ensuring protective plans are effectively implemented. You will also support the Senior Security Manager for Special Events develop and execute comprehensive security operational plans for special events, ensuring the protection of guests, staff, and the Museum's collection.

Primary Responsibilities & Duties :

Perform high-level executive protection (EP) operations for dignitaries, VIPs, trustees, and local / state / federal / world leaders. This includes covert and overt protection, advance planning, venue assessments, threat analysis, route selection, and logistical coordination while maintaining a discreet, low-profile presence.

Conduct strategic threat assessments and protective intelligence gathering in partnership with the Met's Security Intelligence Team to identify risks to principals, events, and the Museum's assets.

Develop, implement, and oversee comprehensive executive protection plans for all high-profile movements, special events, and official engagements, ensuring alignment with Museum policies and best practices.

Coordinate with the Senior Security Manager for Special Events in the development and execution of comprehensive security operational plans, ensuring the safety of guests, staff, and the Museum's collection.

Conduct threat assessments, advance planning, and post-event evaluations to identify risks, strengthen protocols, and continuously enhance the Museum's special event security posture.

Conduct pre-event briefings with contracted security vendors in coordination with the Senior Security Manager for Special Events to ensure seamless protection and operational readiness.

Coordinate with local, state, federal, and foreign law enforcement or protective agencies for advance visits, security sweeps, and joint protective operations.

Provide real-time situational awareness and on-site protective coverage, including mobile and static positions, for principals during travel, events, and public appearances.

Lead the assessment and mitigation of potential threats to Museum leadership, Trustees, VIPs, and high-profile guests, including monitoring intelligence sources, social media, and unusual behaviors that could indicate risk.

Serve as a subject matter expert for Executive Protection, mentoring staff and leadership on protective procedures, risk management, and situational awareness.

Continuously review and enhance EP protocols, ensuring best practices in protective operations, intelligence coordination, threat mitigation, and emergency preparedness.

Incident Response & Emergency Management

Establish and maintain effective emergency response protocols, including fire safety, medical emergencies, evacuation procedures, and security breach response.

Notify the Security Operations Center, Intelligence Team, and Security Leadership of irregularities, suspicious activities, security breaches, and safety hazards; document and report incidents in the Security Department's case management system.

Engage with suspicious persons and apply appropriate escalation of force, up to and including armed response, in accordance with established protocols and legal requirements.

Proactively identify and mitigate escalating situations, using de-escalation techniques and effective verbal and non-verbal communication.

Respond to critical incidents involving the Museum's collection, fire, medical emergencies, bomb threats, flooding, water discharge, elevator emergencies, or other emergencies, acting as the primary liaison with law enforcement and government agencies as needed.

Security Operations & Event Support

Manage and / or directly participate in the development and implementation of security plans in support of Museum Special Events.

Oversee and directly participate in the development and execution of security plans for museum special events, including VIP arrivals, red carpet events, and gala functions with heightened protective needs.

Identify, monitor, and record suspicious behaviors and patterns, including unusual interest in security operations, probing of staff, testing of systems, and suspicious vehicles entering Museum grounds.

Routinely monitor the interior and exterior spaces of the Museum to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, suspicious behavior, and unauthorized persons in restricted spaces.

Routinely inspect Museum interior and exterior spaces to ensure safety, identify hazards, detect security violations, and prevent unauthorized access to restricted areas.

Loss Prevention & Investigative Support

Manage the Loss Prevention program, analyzing trends to advise Met Retail Management on preventive measures to reduce theft and inventory shrinkage.

Assist Associate Chief Security Officers with investigative needs, including internal or external partner coordination for incidents involving lost assets, confidential information, or policy violations.

Any duties assigned by the Associate CSO for Frontline Security Operations, Deputy Chief Security Officer or Chief Security Officer.

Requirements & Qualifications :

15 years of prior experience in law enforcement or the fire department is required.

Proven experience in security management, law enforcement, military, or fire department operations, with at least 5 years in a supervisory or leadership role.

Knowledge of New York City Fire Safety codes and regulations, as well as National Fire Protection Association (NFPA) Life Safety Codes.

Bachelors degree or higher preferred.

Relevant professional certifications or training in security, law enforcement, emergency management, or fire / life safety strongly preferred.

Proficiency in New York City Fire Safety codes and regulations, National Fire Protection Association (NFPA) Life Safety Codes

NYC Pistol Permit (Required)

NY Armed Guard License (Required)

Ability to perform and demonstrate self-control under difficult circumstances

Trained in de-escalation techniques

Good judgment, clear decision making, appropriate initiative and professional conduct

Prior Investigative Experience

Experience in the security loss prevention

Must be proficient in the use of Firearms

Must be willing and available for incident / emergency response duty and / or standby duty, which includes weekends, holidays, nights, and overnights, when necessary

Capable to work on your feet for extended periods

Customer service and public relations skills

Excellent communication skills, both written and verbal, required

Committed, Reliable and Trustworthy

Must be willing to work on a shift schedule (including weekends, holidays and non-business hours) and have flexible availability. This includes the ability to work an extended schedule during crisis periods.

Compensation Range :

Pay Range : $105,000.00 - $110,000.00 / Annually

The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate's experience, education, special licensing or qualifications, and other factors.

Visa sponsorship is not available for this position.

Location requirements : At time of employment, employees are expected to be located within commuting distance of the Museum. "Commuting distance" means that they are located in one of following states : New York, New Jersey, Connecticut, or Pennsylvania (the "Tri-state and PA" areas), and be able to commute to and from the Museum in a single day.

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Benefits Offering may differ based on Employee Status.

• Medical, dental, vision and life insurance
• 403(b) basic retirement plan and optional