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Account Manager - Printing

Account Manager - Printing

Symbiotic ServicesPasadena, TX, US
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Account Manager (Printing)

Location : Pasadena, TX

Industry : Label Printing / Manufacturing

Recruiter : Symbiotic Services

Overview :

Symbiotic Services is seeking an experienced Account Manager for a client in the printing and packaging industry. This role is responsible for maintaining and growing existing customer accounts, managing production orders, and serving as a liaison between sales, production, and customer service teams.

Key Responsibilities :

  • Manage and expand revenue within existing accounts.
  • Serve as the point of contact for client communications and order tracking.
  • Maintain customer data in ERP systems and coordinate order flow from start to delivery.
  • Conduct regular follow-ups with clients by phone and email.
  • Manage reorders, validate artwork, confirm pricing, and oversee proofing and shipping processes.
  • Act as project manager between sales and production teams.
  • Prepare sales materials, reports, and presentations.
  • Handle customer complaints, credit issues, and inventory coordination.
  • Support internal process improvements and special projects.

Requirements :

  • High school diploma or GED required; associate degree preferred.
  • Minimum 2 years of customer service experience in a manufacturing environment.
  • Experience in the printing industry is a plus.
  • Strong Microsoft Office skills, especially Outlook; ability to learn new software.
  • Excellent organizational and communication skills.

    • Additional Information :

  • This is a physically active role, involving frequent walking, handling materials, and occasional lifting.
  • The role may involve managing house accounts and supporting other account managers.
  • Participation in continuous improvement initiatives is expected.
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    Account Manager • Pasadena, TX, US

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