Field Services Supervisor

Work Location : Hillsboro, Oregon

Shift :

Department : EL-ND-ONTB Hillsboro Services

Recruiter : Ashley Hennessy

This information is for internals only. Please do not share outside of the organization.

Your Role :

EMD Electronics is seeking a Supervisor for its North America Field Service team. TheSupervisor will oversee Field Service Leads and Engineers working on systems at customer locations that maintain supply of chemicals and gases to a semiconductor manufacturing environment that makes the chips used in electronic devices such as Smart Phones, LED's, and Flat Screen TV's. This is a challenging, hands-on, rewarding job opportunity for people who want to join a growing business.

TheSupervisor will receive direction from the North American Field Service Manager and be responsible for cascading division goals, objectives, and directives to their areain gas, chemical or slurry systems. They will be accountable for the development, training, and certification of people, as well as execution of activities in the field. The Supervisor will also be responsible for the development of new business systems, implementation of services standards, provide customer solutions and work with commercial support staff.

Act as key customer interface for departmental equipment service issues

Cascades and supports organizational goals and objectives for the regionalteam

Responsible for regions being staffed appropriately to perform the scope of service

Handles time approvals for direct reports, including corrections and excused absences in the time management system

Execution of the Basic Safety Process (BSP) program in their department

Develops and maintains qualifications manuals and assign mentorship to help achieve technical growth in their department

Communicates change in the department and accountable for change management across all regions

Monitor safety processes / requirements for the site (perform spot checks and audits of their services group)

Escalate / communicate issues to customers / commercial teams as required

Facilitates incident investigations and drives corrective measures to closure with urgency

Monitors department and field personnel based on key performance indicators

The Supervisor will be expected to work an in-office work schedule, typically Monday through Friday 7-4 with some off-hour support.

Physical Attributes :

Be capable of traveling 50% of the time.

Be capable of walking long distances during customer visits and facility tours (2-3 miles)

Military Veterans : EMD Electronics is a military-friendly employer that values the skills obtained through military teamwork. Our culture and company value the leadership and focus on safety that is obtained from your service. Veterans from any branch or MOS with hands-on mechanical skill sets are encouraged to apply.

Who You Are :

Minimum Qualifications :

High School Diploma or GED

5+ years internal experience on the Megasys Team or otherIndustrial / Semiconductor experience

2+ years of leadership experience overseeing field service employees

Valid US Passport

Valid driver's license with no infractions over the past 36 months

Preferred Qualifications :

Bachelor's Degree in a technical discipline

Proficient with MS Office Suite

Continuous improvement experience

Excellent communication skills

Experience with gas and / or chemical delivery systems in ultra-high purity operation

Strong technical aptitude

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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