Insurance Call Center Representative

A company is looking for an Insurance A / R - Call Center Representative (REMOTE).

Key Responsibilities

Responds to customer inquiries through various communication channels, providing accurate information

Clarifies and resolves customer issues by identifying needs and implementing effective solutions

Documents all interactions in the CRM system and adheres to quality standards and performance metrics

Required Qualifications

H.S. Diploma or GED required

Associate Degree or some college coursework in a related field preferred

1-2 years of customer service experience required, preferably in a call center or help desk environment

Familiarity with CRM software and customer service tools preferred