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IT Business Systems Analyst

IT Business Systems Analyst

Greenleaf HospitalityKalamazoo, MI, US
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Overview

Top Reasons to Work With GHG

  • We are one of the Nation's 101 Best and Brightest Companies to work for
  • You'll have the opportunity to work with a team that is fun, high-energy, and passionate about Hospitality
  • You'll have the opportunity to work with a technology team that is fun, high-energy, and passionate about using innovative technology to improve our business
  • You will utilize your skills and experience with a company that is dedicated to excellence

Responsibilities

What You'll Be Doing

May include, but not limited to :

  • Gather and document business requirements through stakeholder interviews, workshops, and system observations.
  • Analyze business processes, workflows, and data to identify opportunities for process improvement and system optimization.
  • Collaborate with business units to define requirements and design technology solutions that address business needs.
  • Translate business requirements into functional specifications for technical teams.
  • Provide business process mapping and gap analysis for continuous improvement.
  • Provide second-level support for business-critical applications, troubleshooting issues and resolving user-reported problems.
  • Perform root cause analysis for recurring issues and work with development teams to resolve them permanently.
  • Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to business operations.
  • Monitor application performance, conduct health checks, and ensure optimal system functioning.
  • Assist with user training and documentation to ensure business users can fully leverage the applications.
  • Act as a point of contact for both technical teams and business stakeholders regarding application issues and improvements.
  • Collaborate with the Service Desk to aim for first response resolution for application issues.
  • 3rd tier support for all Service Desk escalated application issues.
  • Participate in the on-call rotation with the TS team.
  • Provides input on enterprise-wide technology planning, decisions, and processes
  • Oversees and ensures compliance with industry and internal standards

    • Qualifications

    What You Need for this Position

  • The ideal candidate has attained a Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
  • 3-5 years of experience in business analysis, application support, or IT systems-related roles.
  • Experience in gathering and documenting business requirements and working with both technical and business stakeholders.
  • Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
  • Experience supporting business-critical applications, troubleshooting issues, and working with development teams on solutions.
  • Collaboration and teamwork to work effectively with business users, IT teams, and vendors.
  • Attention to detail to ensure accuracy in documentation and troubleshooting.
  • Adaptability and learning mindset to quickly understand new business processes and technologies.

    • What's in it for You

  • Annual bonus opportunity
  • Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
  • 401K with 100% match up to 3% and 50% match up for the next 2%
  • Medical / Dental / Vision / Disability / Life Insurance
  • Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
  • Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
  • 10% discount on GHG outlets
  • (1) shift meal provided per day
  • Monthly cell phone stipends
  • Annual leadership classes and trainings
  • Parental Leave Program
  • Flexible work schedule

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