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Front Office Support

Front Office Support

The Boyd GroupPewaukee, WI, US
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Customer Service Rep

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

What Glass America Offers You :

Full-Time (30 or more hours per week) employees enjoy :

  • 80 hours of accrued paid time off annually.
  • 80 hours of paid parental leave.
  • 6 paid holidays annually.
  • Medical, Prescription Drug, Dental & Vision Insurance.
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Additional Voluntary Life Insurance.
  • Free prescription or non prescription safety glasses each year.
  • Career development and progression opportunities.
  • Be part of a company that does business in 38 states and continues to grow!

What Glass America Requires of You to Be Successful :

  • Professionally handle customer interactions and general inquiries, both in person and over the phone.
  • Have a sense of urgency when scheduling customer appointments.
  • Maintain regular communication with Auto Glass Technicians in the field.
  • Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
  • Follow our step by step process to provide quotes on our competitively priced installation and repair services.
  • Take proactive actions to help your team meet shop production goals and budgetary objectives.
  • When needed, pivot to provide additional assistance to the dispatch / parts team.

    • What Glass America Needs of You to Join the Team :

  • Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
  • Comfortable in a customer facing, front line role.
  • Reliable and dependable hard worker with a positive demeanor.
  • High aptitude for technology with strong typing and data entry skills.
  • Process driven with the understanding of how to manage inventory levels.
  • Ability to work some Saturdays and overtime as necessary.
  • General knowledge of automobile functions and systems.
  • Auto Parts and / or Dispatcher experience is highly desirable.

    • Glass America is an Equal Opportunity Employer.

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    Front Office Support • Pewaukee, WI, US

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