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Assistant Service Manager

Assistant Service Manager

AUTO SENSEMillersville, MD, US
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We are adding talent to the already loaded team of Allstars! Auto Sense Auto Service Center seeks Bilingual (English / Spanish) Automotive Customer Service Representative. As an essential member of our team, you will be responsible for handling incoming inquiries, making outbound calls, assisting with appointment management, administrative duties and customer service needs. Your goal will be to enhance customer satisfaction by ensuring consistent communication, follow-up, documentation and problem resolution.

Responsibilities

  • Responding to customer inquiries via phone, email, and text.
  • Maintaining accurate customer records.
  • POS processing.
  • Schedule and confirm service appointments.
  • Accurately input, update, and track customer information in the CRM.
  • Ensure all customer interactions and follow-ups are logged and well-documented.
  • Ordering & returning parts.
  • Assisting service advisors with phone calls and relaying communications between technician, client and service advisor.

Requirements

  • Excellent communication skills.
  • Strong customer service orientation.
  • Ability to multitask and prioritize.
  • 1+ year of customer service, call center, or sales experience (automotive experience is a plus).
  • Familiarity with CRM systems and basic computer applications (e.g., Microsoft Office).
  • Tekmetric experience preferred.
  • Bilingual.
  • Luncheon meetings twice a month.

    • Scheduling

  • This position is primarily between 9am-6pm with an hour lunch. Exception may apply.
  • Paid holiday for New Years, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
  • Shop meetings during lunch twice a month but food is provided.

    • Benefits

  • Paid vacations.
  • 401k.
  • Health insurance.
  • Fun quarterly team building exercises (fishing charters, sporting clays).
  • Holiday party with performance-based bonuses.
  • Monthly bonus structure based on team performance.

    • Contact

    Please send a resume to careers@kensautosense.com

    J-18808-Ljbffr

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    Assistant Service Manager • Millersville, MD, US