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RightNow Developer
RightNow Developerh3 Technologies, LLC • Virginia Beach, VA, US
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RightNow Developer

RightNow Developer

h3 Technologies, LLC • Virginia Beach, VA, US
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Hiring for Onestream , Guidewire BC, CC , PC and Delphix DeveloperConsultant @ h3 Technologies, LLC | Advance Passive Sourcing

Job Title : Oracle Service Cloud (OSvC) Consultant

Location : Remote

Maximum Expected Travel : 20% - Company will bear the expenses

Duration : 10-11 Months Contract

Responsibilities

  • Serve as the senior developer for Oracle Service Cloud (OSvC), leading the design, development, and implementation of technical solutions.
  • Own and deliver technical features, enhancements, and user stories that align with business objectives and client needs.
  • Evaluate the impact of proposed changes and recommend scalable, efficient solution improvements.
  • Lead technical workshops, demonstrations, and working sessions, collaborating effectively with cross-functional teams and clients.
  • Prepare, maintain, and review detailed system documentation, including technical specifications and user guides.
  • Monitor and analyze agent and system performance to identify gaps, optimize efficiency, and improve overall service delivery.
  • Provide data-driven insights through ad hoc reporting, analytics, and performance dashboards to support business decisions and success metrics.
  • Design and maintain custom reports and dashboards tailored to stakeholder needs.
  • Perform application administration tasks, including user and role management, configuration updates, data rules, and feature activations.
  • Enhance and maintain mobile applications for iOS and Android using the Oracle Mobile Application Framework (Oracle MAF).
  • Continuously assess client operations, recommend CX best practices, and drive measurable improvements in efficiency and effectiveness.

Qualifications

  • 10+ years of hands-on development experience with Oracle Service Cloud (OSvC), including deep knowledge of Oracle APIs.
  • Proven track record delivering end-to-end OSvC implementations, including at least three full project lifecycles (preferred).
  • Demonstrated expertise integrating OSvC with COTS platforms, middleware, and cloud telephony solutions (e.g., Genesys, IVR, SMS, CTI toolbars).
  • Proficiency in integration technologies such as SOAP and REST APIs in the context of Oracle Service Cloud (RightNow CX).
  • Strong background performing root-cause analysis, technical troubleshooting, and data migration for complex environments.
  • Familiarity with Oracle Mobile Application Framework (Oracle MAF) considered a plus.

    • Knowledge, Skills, and Abilities

  • In-depth knowledge of OSvC components : Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, and ROQL.
  • Understanding of Oracle Service Cloud architecture layers, specifically OIA, OSvC, and UI / UX (Widget Framework).
  • Skilled in extending, customizing, and developing Oracle Service Cloud widgets for Chat, Knowledge, and Email.
  • Strong grasp of Oracle Policy Automation (Intelligent Automation), Knowledge Advanced, Social Relationship Management, and Oracle Mobile Service Cloud / Chat Bot functionality.
  • Ability to configure and manage Oracle / RightNow CX components, business rules, and integrations across systems.
  • Experience designing and documenting business processes, solution architecture, testing, and user training.
  • Excellent analytical and problem-solving abilities for identifying performance gaps and optimizing system efficiency.
  • Exceptional communication and stakeholder engagement skills, with proven success collaborating across business and technical teams.
  • Capable of handling complex UI customization and integrations involving multiple systems.

    • Best Regards,

    Recruitment Consultant | H3 Technologies, LLC

    J-18808-Ljbffr

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    Developer • Virginia Beach, VA, US

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