Remote Member Services Advocate

A company is looking for a Remote Member Services Advocate.

Key Responsibilities

Support all lines of insurance processing, including generating enrollments and handling member inquiries

Provide exceptional customer service while resolving member issues and escalating when necessary

Enroll members in coverage and assist management with member complaints and inquiries

Required Qualifications

High School degree required; some college coursework preferred

Minimum 2 years of experience in a customer service role, preferably in insurance or call center settings

Basic understanding of life insurance operations and products preferred

Ability to perform accurate mathematical calculations

Flexibility to work overtime and weekends as needed