HR Business Partner

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Our AI agent Fin, the most advanced customer service AI agent on the market, helps businesses deliver always-on, impeccable customer service and transform customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service. We push boundaries, build with speed and intensity, and consistently deliver value to our customers.

What\'s the opportunity?

As an HR Business Partner, you\'ll act as a trusted advisor to managers and leaders, providing strategic guidance while delivering high-quality HR programs and initiatives. You\'ll balance day-to-day problem-solving with longer-term planning, ensuring people strategies align with business goals. Reporting to the Senior Manager, HRBP & People Programs, you\'ll work across multiple functions, collaborating closely with COEs.

What will I be doing?

• Act as a trusted partner to managers and leaders, translating business goals into people strategies (e.g., performance management, employee relations, compensation, retention initiatives).
• Use data, insights, and market trends to guide talent and organizational decisions.
• Translate business needs and goals into personal and team actions.
• Coach leaders and people managers to proactively manage employees and provide advice on varying employee topics and issues.
• Provide guidance on team design, role clarity, and succession planning.
• Drive rollout of People initiatives (e.g., performance management, compensation, engagement) within client groups.
• Provide feedback and recommendations to the development and execution of People Programs to support employee and manager enablement needs.
• Offer timely, compliant, and solutions-focused advice on employee relations matters.
• Leverage engagement and exit data to shape retention and engagement strategies.
• Build strong cross-functional partnerships to share best practices across the organization.

What skills do I need?

We are a well-treated bunch, with awesome benefits. If there\'s something important to you that\'s not on this list, talk to us!

The base salary range for candidates within the San Francisco Bay Area is $132,300 - $158,000. Actual base pay depends on factors such as education, skills, experience, location, etc. All regular employees may be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of RSUs.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easily, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to an Equal Employment Opportunity policy. Intercom will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally protected basis under federal, state, or local law.

Apply for this job

To apply, please submit your application through Intercom\'s Careers page. This job description focuses on the responsibilities, qualifications, and expectations of the HR Business Partner role.

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