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Technology Support Specialist
Technology Support SpecialistCoreCivic • Watonga, OK, US
Technology Support Specialist

Technology Support Specialist

CoreCivic • Watonga, OK, US
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Overview

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. We are currently seeking a Technology Support Specialist who has a passion for providing the highest quality care in an institutional, secure setting. Come join a team that is dedicated to making an impact for the people and communities we serve.

Responsibilities

  • Coordinate the secure, productive, and effective use of technology in the facility, and provide hardware and software technical support to users of personal computers and associated equipment.
  • Coordinate technology services, maintenance, and training throughout the facility.
  • Ensure information technology resources (computer hardware, network and operating systems software and telecommunications hardware) function properly and are maintained in good operating condition.
  • Perform diagnostics, troubleshooting and repairs on personal computers and related equipment, including LAN / WAN equipment, PCs, laptops, telecom equipment, key control devices, software and peripherals.
  • Analyze the need for new computer equipment; assess quality, compatibility, reliability, and suitability to the institution's needs.
  • Provide configuration requirements for new computer acquisitions, recommend methods of using existing equipment to satisfy new requirements, and perform benchmark tests of proposed new equipment; ensure licensing compliance.

Qualifications

  • Graduate from an accredited college or university with an Associate's degree in Computer Science or related technology field is required.
  • Two years of experience in desktop support is required.
  • Additional years of related work experience may be substituted for the required education on a year-for-year basis.
  • Experience supporting Microsoft Windows 7, 8.1 and 10, Microsoft Office Suite and technology hardware including computers, printers and scanners.
  • Ability to maintain and troubleshoot a basic network infrastructure.
  • A+ and N+ certification is preferred.
  • Proficiency in Microsoft Office applications is required.
  • A valid driver's license is required.
  • Minimum age requirement : Must be at least 21 years of age.

    • CoreCivic is a Drug-Free Workplace and EOE – including Disability / Veteran.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Public Safety

    • Referrals increase your chances of interviewing at CoreCivic by 2x

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