Director, CMO Strategy & Planning

Overview

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a highly strategic, results-oriented, and experienced Director, Marketing Planning and Strategy, to serve as a critical partner and strategic advisor to the Chief of Staff to the CMO. This unique leadership role is central to driving the strategic execution and operational excellence of both our Strategy and Operations team and our Marketing initiatives at Salesforce.

Reporting directly to the VP of Marketing Planning and Strategy, this role will act as a force multiplier, ensuring seamless coordination, efficient operations, and effective communication across our dynamic and rapidly evolving team. This role requires a blend of strategic vision, deep marketing operations expertise, and exceptional communications to translate high-level strategies into tangible results, optimize workflows, and amplify the impact of our CMO Strategy & Operations team.

Responsibilities

Strategic Planning & Execution : Partner with the Chief of Staff to the CMO to define and drive the Strategy and Operations strategy, translating vision into actionable plans and ensuring meticulous execution across all initiatives.

Operational Excellence : Lead the design, implementation, and optimization of marketing operations processes and systems for the Strategy and Operations team, enhancing efficiency, scalability, and data integrity.

Cross-Functional Alignment & Collaboration : Serve as a central liaison and orchestrator across Strategy and Operations as well as across other key Marketing stakeholders, ensuring alignment, facilitating decision-making, and fostering cohesive execution.

V2MOM & Goal Governance : Own the V2MOM (strategic planning framework) process for the Strategy and Operations team, driving creation, tracking, and governance to ensure alignment with overarching business objectives.

Executive Communications & Presentations : Oversee the preparation of high-impact materials for key internal and external engagements, including executive briefings, Marketing Business Reviews, all-hands meetings, and strategic presentations, ensuring a consistent and compelling narrative for the Strategy and Operations team.

Project & Program Management : Directly manage and / or oversee critical strategic projects and programs within the Strategy and Operations team, ensuring timely delivery and successful outcomes.

Budget Management & Resource Optimization : Manage the Strategy and Operations budget, optimizing resource allocation, and ensuring efficient spend across initiatives.

Team Enablement & Resources : Ensure the Strategy and Operations team has access to the necessary tools, training, and resources to operate effectively and achieve their goals.

Experience / Skills Required

12+ years of progressive leadership experience in marketing operations, marketing strategy, or a Chief of Staff role within a large, global enterprise technology company.

Proven expertise in marketing operations, Finance or analytics. Advanced Excel skills required. Detail oriented and outstanding at handling large datasets.

Demonstrated success in driving strategic initiatives from conception to completion, with a strong focus on measurable business outcomes.

Exceptional communication skills (written and verbal), with the ability to represent senior leadership, influence diverse stakeholders, and articulate complex information clearly and concisely.

Strong interpersonal skills, with a proven ability to build and maintain strong relationships across all levels of a matrixed organization, fostering trust and collaboration.

Highly analytical and data-driven, with the ability to translate insights into actionable strategies and optimize performance.

Adept at anticipating needs, proactively identifying challenges, and developing creative solutions in a fast-paced, dynamic environment.

Experience with Salesforce's V2MOM framework or similar strategic planning methodologies is highly desirable.

Comfortable managing ambiguity, navigating change, and prioritizing effectively across multiple competing demands.

Bachelor's degree or equivalent relevant experience required.

Preferred Qualifications

Familiarity with the Salesforce ecosystem and internal processes.

Benefits & Additional Information

Unleash Your Potential. When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $193,800 to $281,100. For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.

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