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DEPARTMENT SUPPORT SPECIALIST I

DEPARTMENT SUPPORT SPECIALIST I

Adecco USAHouston, TX, United States
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Department Support Specialist I

We're looking for a skilled Department Support Specialist to join our team.

This is a customer service role primarily works on cases in Salesforce related to billing and other operational issues. Will primarily act as an intermediary between the customer, the company / internal stakeholders, and potentially the utility. They handle cases escalated from tier one.

Position Highlights :

Location : Houston, TX

Pay Rate : Min. $25 / HR

Shift : M-F | 8AM-5PM

Schedule : HYBRID

M-F : 8 a.m. - 5 p.m.

  • 6 mos. Contract - Start Date 10 / 01 / 25 (Potential for F / T Conversion)

Responsibilities :

  • POC for customers regarding billing and operational issues.
  • Looking for adaptable, positive, self-starter with attention to detail and strong time management / prioritization skills, as the role involves working independently.
  • Investigate, remedy, and respond to business-related inquiries from vendors as well as internal Project Managers / Stakeholders.
  • Prior working knowledge of Salesforce, cash Financial Systems.
  • Strong written and verbal communication skills.
  • Strong ability to resolve issues with professionalism.

    • Qualifications :

  • 1+ years of Customer Service related experience.
  • HS Diploma or equivalent.
  • Utility / Energy market billing experience preferred.
  • Proficient with Microsoft Office Excel - ( Excel program testing required).

    • Dress Code : Business Casual

    If you're a self-starter with a knack for organization and a strong customer service background, we encourage you to apply.

    This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Houston, TX apply today!

    Pay Details : $25.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer / Veterans / Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

    • Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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    Support Specialist • Houston, TX, United States