Job Description
Job Description
Benefits :
Service Technician
The Service Technician is responsible for the installation, repair, and maintenance of HSG Tech laser cutting and metalworking machinery at customer sites across the U.S., as well as at our Chicago showroom. This role reports to the Aftersales Manager of the U.S. subsidiary. The technician ensures that machines operate safely and efficiently, provides basic customer training, supports warranty and routine maintenance work, and promotes value-added services. 100% travel will be required.
Key Responsibilities
The duties listed below are the specific responsibilities associated with this role. Additional related duties may be assigned as required.
Install and commission HSG fiber laser machinery at customer locations
Perform scheduled preventive maintenance and emergency service repairs
Troubleshoot and repair electrical, mechanical, pneumatic, and control systems
Submit accurate and timely service reports, checklists, and timesheets
Document service actions, customer issues, and solutions in company systems
Support fellow technicians and escalate complex issues to senior engineers as needed
Follow OSHA regulations, site safety protocols, and company policies at all times
UP to 100% travel after training period
Work overtime and weekends when required based on customer needs or project deadlines
Qualifications
Associate degree or technical certificate in electrical, mechanical, or industrial technology preferred
35 years of hands-on experience with industrial machinery installation and repair
Experience with CNC or fiber laser equipment a strong plus
Ability to read and interpret wiring diagrams, schematics, and technical manuals
Understanding of PLC systems and basic industrial automation principles
Strong mechanical aptitude and familiarity with hand and diagnostic tools
Valid drivers license and clean driving record required
Technical & Interpersonal Skills
Strong troubleshooting and documentation skills
Good communication skills, including ability to explain technical issues clearly to non-technical users
Comfortable using mobile apps, digital forms, and service tools
Able to work independently, stay organized, and manage tasks under pressure
Team player willing to support others and share knowledge
Fluent in English; Spanish or Mandarin a plus
Working Conditions & Physical Demands
Travel up to 90%, with overnight stays and occasional weekends
Must be able to lift or move items up to 25 lbs and perform physical tasks in industrial environments
Ability to stand, walk, kneel, crouch, or crawl as needed on job sites
Visual and hearing ability required to conduct equipment inspections
Exposure to loud noise, moving parts, and varying temperatures in manufacturing settings
Requires use of hands and arms for extended periods; occasional stooping or climbing
Must be able to read technical materials, analyze problems, and apply logical solutions quickly
Must communicate clearly and professionally in writing and verbally
HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This is a remote position.
Service Technician • Addison, IL, US