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Senior IT and Desktop Support Technician

Senior IT and Desktop Support Technician

HEROIC CybersecurityWatsonville, California, United States
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About the Job : HEROIC.com ( HEROIC.com ) is seeking a Senior IT and Desktop Support Technician to help manage IT operations for our clients in the Monterey Bay area. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.

As a member of the IT Team, you will be responsible for the hands-on management and support of our clients’ IT systems. This includes installing, configuring, testing, deploying, maintaining, troubleshooting, and supporting hardware, software, and networking for users within a mixed Windows environment.

The ideal candidate should have strong technical proficiency, and excellent interpersonal skills. This position requires to work 100% onsite in Watsonville, CA.

What you will do :

  • Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices.
  • Troubleshoot and resolve technical issues related to hardware, software, and networks.
  • Work closely with the remote helpdesk team to resolve tickets
  • Computer Installations and Imaging
  • Maintain IT asset inventory and documentation of system configurations and processes.
  • Software Management & Installations
  • Network and networking device troubleshooting
  • Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented.
  • Assist in documentation and implement IT policies and procedures.

What we are looking for :

  • BS / BA Degree in Information Technology, Computer Science or comparable experience / certifications in an IT related field.
  • Minimum 5 years of experience as experience in IT support, system administration, or related technical roles.
  • Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc.
  • Microsoft Windows, Linux
  • Active Directory, Office365
  • Enterprise Networking
  • Virtual environments
  • Storage technologies
  • Endpoint Management, Computer Imaging
  • Experience deploying and supporting cloud-based applications
  • Knowledgeable with cybersecurity best Practices, HIPAA, and / or HITECH requirements.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Excellent English verbal / written communication and interpersonal skills.

    • Preferred Qualifications :

  • Healthcare-related IT Experience and / or industry knowledge is a plus
  • Experience working with remote / offshore teams
  • Project Management Training or experience (including software) preferred
  • Background working with an MSP or MSSP environment is an added advantage

    • What we offer :

  • Position Type : Full time
  • Work Location : 100% onsite in Watsonville, CA. Candidate must reside near or within 30-mile radius of the city
  • Compensation : $50,000-70,000 annually, depending on experience
  • Professional Growth : Amazing upward mobility in a rapidly expanding company.
  • Innovative Culture : Be part of a team that leverages AI and cutting-edge technologies.
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    Desktop Support Technician • Watsonville, California, United States

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