Customer Experience Specialist

Customer Experience Specialist

Parents say British Swim School is quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team!

The Position

At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role it's the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended "swim family."

Your Typical Responsibilities

• Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.
• Setting up the pool deck area before each shift.
• Registering students for class and managing them in and out of the water between classes.
• Managing and celebrating the move-up / graduation process, our birthdays, and other milestones at the pool.
• Posting photos and videos to social media in a fun and personal way.
• Assisting our parents with questions they have about their schedule and the progress of their children.
• Promoting referrals for new enrollments.
• Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.
• Testing the water to ensure water quality and temperature.

What Do We Need From You?

What Can You Expect From Us?

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."