About Rise48 Equity
Rise48 Equity is a vertically integrated multifamily investment firm focused on acquiring and operating value-add real estate assets across high-growth markets. Since 2019, weve completed over $2.4 billion in transactions and built a portfolio exceeding 10,000 units under management. Our mission is to deliver consistent, risk-adjusted returns to investors through disciplined execution, transparency, and operational excellence.
Position Overview
The Investor Relations Help Desk Associate will play a key role in providing high-touch support to our investor base and internal teams during active equity raises. This individual will be responsible for timely communication, accurate documentation, and seamless coordination between investors, leadership, and internal departments to ensure an exceptional investor experience.
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Key Responsibilities
- Acknowledge all investor inquiries within 24 hours, and provide a resolution or update within 48 hours
- Assist with the facilitation and administration of active equity raises, ensuring all materials and processes are executed accurately and on schedule
- Manage investor portal updates, ensuring data integrity and timely posting of offering materials and reports
- Coordinate subscription documents and PPM execution, ensuring 100% completion and accuracy prior to closing deadlines
- Provide daily capital commitment recaps and progress summaries to firm leadership
- Deliver regular equity raise status updates to leadership and internal stakeholders
- Support the Investor Relations team in maintaining investor records, tracking commitments, and ensuring compliance with firm policies
- Collaborate cross-functionally and maintain a strong team-oriented mindset
- Maintain confidentiality and discretion when handling sensitive investor and financial information
Requirements
Bachelors degree in Finance, Business Administration, Real Estate, or a related field13 years of professional experience in investor relations, private equity, financial services, or client-facing operationsProven ability to manage multiple high-priority tasks under tight deadlines while maintaining accuracy and composureExceptional attention to detail and organizational skillsExcellent written and verbal communication skills, with a client-first mindset and attention to detail in investor correspondenceProven ability to multitask and prioritize in an extremely fast-paced, high-volume environmentAbility to manage multiple investor relationships and transactions simultaneously without compromising accuracy or responsivenessComfortable working under tight deadlines and adjusting priorities quickly as deal timelines evolveDemonstrated ability to problem-solve independently while maintaining a proactive, solution-oriented mindsetHigh sense of urgency, professionalism, and accountability 100% attendance requiredConsistent and reliable follow-through on commitments and deliverablesProficiency in Microsoft Excel, Outlook, and CRM or investor portal systemsPerformance Expectations
100% on-time collection and execution of investor subscription documentsDaily capital commitment summaries delivered to leadership without delayConsistent adherence to communication SLAs (24-hour acknowledgment / 48-hour resolution)Proactive coordination with cross-functional teams to anticipate and resolve issues before escalationWhy Join Rise48
At Rise48 Equity, youll be part of a mission-driven, high-performing team shaping the future of private equity real estate. Youll gain exposure to senior leadership, institutional investors, and the full lifecycle of multifamily transactions while contributing directly to the firms continued growth and investor success.