STLC Referral Coordinator

Job Description

Job Description

Job Title : Referral Coordinator

FLSA Status : Non-Exempt

Job Summary : Under the direct supervision of the Health Information Management Manager, the Referral Coordinator is responsible for coordinating and scheduling all external appointments for Senior TLC participants. Works with all STLC medical and transportation staff, as well as outside contracted services. The Referral Coordinator is responsible for the maintenance, security, and distribution of medical records for the Senior TLC participants and prospective participants. All employees are expected to be knowledgeable and compliant with Senior TLC values of respect, integrity, accountability, compatible goals, and compassionate care.

Specifications

Education : Minimum High School Diploma, Associates Degree Preferred.

Experience : Minimum one year of employment in a medical office setting, or equivalent business office experience.

Number and Type of Employees Supervised (optional) : None

Licensure, Registry or Certification Required : NC driver’s license

Special Training : Must be able to work effectively in a team environment. Must possess excellent communication, interpersonal skills. Proficient in Excel and Word. Be knowledgeable in multiline computer operations and phone systems as well as excellent writing and reporting skills.

Immunizations : Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

Ages of Patients Rendered Care :

Neonate / Infant Early Childhood Adolescent Adult Geriatric All Age Groups

Key Responsibilities : (

• denotes an age-related skill or task)
• Supports team members and functions as a team player while providing support and adheres to the “do no harm” teamwork statement.
• Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.
• Ensures the physical and electronic security of all records in accordance with acceptable standards of practice.
• Communicates with other care providers when providing or collecting participant medical information.
• Documents in the EMR information relevant to referrals and appointment scheduling.
• Assists Health Plan Operations as requested. For example, request and maintain authorizations and work pend report as related to assigned authorizations.
• Maintains current directory listing such as essential telephone numbers for outside providers.
• Maintains calendar of appointment dates and times of participants outside appointments.
• Coordinates, collaborates, and schedules all medical related appointments for assigned team’s participants communicating with doctors, nurses, and other medical staff.
• Coordinates, collaborates, and schedules all imaging for participants to include calling and pre-registering participants for outside appointments.
• Coordinates, Collaborates, and communicates with the transportation department, home care coordinators, and center nursing for any participant needs, appointment times, location, and any changes to participant outside appointments. Communicates appointment times and location to family members as needed
• Other duties as assigned.

Acknowledgement :

I have read the above job description and fully understand the requirements set forth therein. I meet all the requirements of this position, and I can perform all essential functions of the job with or without reasonable accommodations. I agree to abide by the requirements set forth in this document.

I understand the contents of this job description are presented as a matter of information only and as guidance to Senior TLC’s expectations for this position. This job description is not intended to give rise to contractual rights or obligations, or to be construed as a guarantee of employment for any specific period of time or for any specific type of work. Furthermore, Senior TLC reserves the right to interpret, amend, modify or cancel, terminate or withdraw any or all sections or provisions of this job description at any time with or without notice.