Sales Manager
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
I. Financial Performance of Department(s)
- Aggressively ensure that revenue is generated in accordance with the individual sales quota established by the Director of Sales and track financials per market segment, per month, and per quarter.
- Assist Director of Sales in creating annual sales plans for each market segment : Convention, Association, Incentive, Tour & Travel, Social, Local, Corporate; Social, Military, Educational, Religious, and Fraternal (SMERF) groups, Destination Management Company (DMC), etc
II. Essential Duties
Meet and exceed individual sales goalsConsistently fulfill sales call quotas and required tracking protocolComplete understanding of the competitive set, as well as key points to sell against such venuesHandle initial phone calls and electronic inquiries promptly (within 24 hours)Develop a complete, comprehensive targeted list of companies / organizations within assigned categoriesBuild, maintain, and target a client database comprising convention businesses, tour operators, meeting planners, party planners, corporate clients, social clients, concierges, non-profit organizations, fundraisers, and DMCs, among othersDevelop and maintain positive relationships with the Convention & Visitors Bureau, professional organizations, local chambers of commerce, local hotels, and vendorsHelp to ensure optimal perception of the venue within the community, as well as within professional organizationsMaintain Live Nation Standards for policies and procedures as outlined in the Code of Conduct and Employee HandbookWith Director of Sales, ensure and monitor that all required reports are fulfilled and distributed promptly for proper planningMaintain accurate event financial records and adhere to required departmental and organizational processes / protocolsGenerate proposals, Special Events Orders, and contractsNegotiate contracts, follow up with vendors post-event correspondence, and ensure supply requisitions are fulfilled in a timely mannerMaintain and communicate current event information on the talent calendarManagement of software programs affiliated with the department : Caterease, Cendyn, Exact Target, Rome, Hoovers, etc.Understanding of all operational department responsibilities, capabilities, and limitations, to smoothly ensure maximum guest satisfaction, event execution, and operational communicationEnsure staffing levels are fulfilled by the Logistics ManagerIII. Sales
Solicit new and existing clients to meet / exceed budgetary sales expectationsCreate internal / external promotional programs and track resultsFulfill expectations outlined within the strategic monthly sales plan, monthly initiatives, SMART plan, annual goals, competitive analysis, and other reports requested / requiredDevelop sales strategy for defined market segments, industries & conventionsBuild and maintain client database(s) in Caterease & Exact TargetActively solicit business through local civic and business organizations (Convention Bureau, Chamber of Commerce, MPI, HSMAI, ISES, PCMA, etc.)Assist in the development of sales collateral materialAssist in updating the venue sales website, online venue listings, and assigned social media applicationsAttends tradeshows, networking events, sales blitzes, and other off-site sales efforts at the direction of the Director of SalesGeographically determine and participate in marketing the venue to trade shows, both locally and nationally at the Director of Sales directionWhat This Person Will Bring
Minimum Requirements
Responsible Alcohol Awareness Training Certification or EquivalentWorking knowledge of local and regional markets, special event operations, computers (Windows environment, spreadsheet, databases, word processing), and guest relationsMust have comprehensive knowledge of food and beverage preparations, service standards, guest relations, and etiquetteSkilled in interpersonal communications, organizational concepts, and financial knowledgeAbility to delegate, follow up, relate to staff and guests / clients in a positive and effective mannerHigh school diploma requiredThree to five years of sales experience in the hospitality industry; experience in catering sales / social / wedding markets is highly preferredTolerance of all cultures, music, and art formsPreferred
Bachelor's DegreeLocal market experience and relationshipsPhysical Work Demands
Ability to work in a very fast paced environment with considerable noise and interruptions. Must be able to change activity frequentlyPhysical activities include walking, talking, seeing, hearing, pushing, balancing, stooping, crouching, kneeling, handling. Must be able to grasp and hold very small objectsAbility to walk and stand for long period of timeFlexible Schedule (days / nights, weekends)In addition to the performance of the essential job functions the Sales Manager will be evaluated on the following qualities :
Professional AppearancePunctuality and AttendanceAttitude and TeamworkJob Skills / ProductivityCommunication (Written and Verbal)Adherence to Company PoliciesWorking RelationshipsBenefits & Perks
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits :
Health : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Yourself : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
Wealth : 401(k) program with company match, stock reimbursement program
Family : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Others : Volunteer time off, crowdfunding match
Equal Employment Opportunity
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified