Senior Product Manager - CTJ - TS / SCI

Senior Product Manager

Microsoft 365 is at the center of Microsofts cloud-first, devices-first strategy bringing together our most trusted communication and collaboration products like Exchange Online, SharePoint Online, and Teams to the cloud. We work with Microsofts most critical enterprise and government customers to deliver hyper-scale software-as-a-service products.

The Microsoft 365 Enterprise Cloud team is looking for a Senior Product Manager who can create clarity, drive results, and deliver exceptional product experiences within the Microsoft 365 government cloud and enterprise service offerings.

We are seeking a dynamic and experienced contributor to drive customer voice, feedback, and satisfaction initiatives. This role is pivotal in ensuring that customer insights are effectively gathered, analyzed, and acted upon to deliver continuous improvement and meet customer needs. The ideal candidate will have a proven track record in leading cross-functional teams and collaborating with different leadership levels to drive results.

As a Senior Product Manager, this role requires you to be comfortable navigating a complex and dynamic engineering environment, build solid relationships with senior stakeholders, drive impactful work across a wide set of teams and disciplines, and deliver programs that respond rapidly to customer feedback. The teams charter includes :

• Customer satisfaction throughout their cloud lifecycle from contracting to onboarding and steady state
• Driving innovation from customer feedback and requirements, looking across customer verticals and clouds, for improved customer experiences
• Influencing internal stakeholders through programs and data driven analyses to enable customer focused outcomes
• Customer pulse and relationship management across all levels of customer leadership
• Strategic planning on core M365 market drivers, government policy, and contracting.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.