Field Service Engineer

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Position Summary

Reporting to a Field Service Manager, a Field Service Engineer will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Field Service Engineer will learn and become proficient in operating the Mevion Medical Systems Proton Therapy System (PTS) for various customer needs and related work functions. A Field Service Engineer will regularly interact with the customers' professional and technical staff to resolve all operational issues with Mevion products at customer sites.

Position Summary

Reporting to a Field Service Manager, a Field Service Engineer will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Field Service Engineer will learn and become proficient in operating the Mevion Medical Systems Proton Therapy System (PTS) for various customer needs and related work functions. A Field Service Engineer will regularly interact with the customers' professional and technical staff to resolve all operational issues with Mevion products at customer sites.

Essential Functions

• Operate Proton Therapy System, which will include, but not be limited to : Troubleshooting, Post Service Testing.
• Provide highly visible customer support through the performance of on-site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices.
• Clearly communicate the status of the system to the customer as well as to Mevion employees.
• Work on other highly complex clinical systems related to the Proton Therapy System, including Motion control systems, CT Scanners, X-ray and Radiological technology devices and robotic manipulators directly at the customer site.
• Ensuring that Proton Therapy (PT) devices are performing according to specification. Monitor daily treatments and system performance and identify any corrections or improvements the system may need. Reporting and documenting all complaints and key performance indicators of the PT device.
• Ensure equipment / systems are working properly with the required level of compliance / quality / technical performance / customer satisfaction.
• Maintain equipment / systems according to the maintenance schedule.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems.
• Repair equipment / systems taking all necessary actions to solve problems.
• Report and document interventions and actions undertaken with the required level of details and accuracy in accordance with facility, RA / QA and FDA regulations.
• Meet appropriate key performance indicators (throughput, customer satisfaction, uptime…).
• Maintaining a high degree of professional knowledge and safety consciousness according to Mevion guidelines in order to perform activities under the safest working conditions.
• Maintain a clean working environment and behavior in line with the safety and regulatory rules.
• Maintain calibrated equipment and tooling according to specifications.
• Maintain on site inventory and other part management duties.
• Other duties as assigned by Service Management.

Education, Training, And Experience

Familiarity With The Following Is a Plus

Must have the ability to learn the following within the first six months :

Desired Characteristics

Physical And Environmental Considerations

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Medical Equipment Manufacturing

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