Office Administrator

Make a Difference in Someone's Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights

This Opportunity

The Office Administrator directs, coordinates and directly supports the day to day functions of the office. Maintains an efficiently run office by arranging tasks, people and other resources to accomplish the work. Monitors performance of all staff and takes appropriate action to produce desired results. Displays effective interpersonal skills and exercises judgment and discretion when dealing with staff, patients and providers.

What You'll Do

Ensure that customers get the ultimate customer experience from all staff, whether in the waiting room, on the phone, or in a treatment experience; representing the organization in a positive and professional manner. Monitor customer wait times at site and on the phone and ensure they meet or exceed benchmarks set forth by the company. Plans, coordinates, and provides day-to-day supervision necessary to run an effective and efficient office, including work assignments, breaks, lunches, and scheduling. Provides training to staff as needed. Monitors performance regularly and conducts annual performance evaluations on all staff. Collaborates with Human Resources on employee relations issues, compensation, employment policies, etc. Work to minimize complaints by ensuring the local office and staff meet high standards in terms of customer experience, quality, and outcomes. Handles patient questions, concerns, and complaints in a professional manner. Serves as a mentor and role model for office staff; also providing real-time scheduling support at the front desk by booking appointments and answering the phone. Monitors non-clinical office supply inventories and orders accordingly. Ensures issues related to facilities management, computers, and other office equipment are resolved in a timely manner. Maintains a safe and secure environment for patients and families. Maintains good working relationships and effective communication both within the department and with other departments. Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas. Demonstrate knowledge of emergency procedures and assist in crisis situations. Complete all other relevant responsibilities as assigned by the supervisor.

Education We're Looking For

Bachelors, High School Diploma (Required)

Certifications We're Looking For

Experience We're Looking For

Supervisory Experience | Not Required

Schedule

Monday Friday (8am-5pm; lunch break from 12pm-1pm when office is closed). The Office Administrator will be responsible for the Robeson & Scotland offices.

Target Weekly Hours

40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.