SMB Relationship Manager

Relationship Manager

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

As a Relationship Manager you'll be focused on building deep relationships with our SMB customers. You will serve as the primary point of contact, helping our existing customer base evangelize Front across their organization. You will be responsible for renewals and expansion, as well as, ensuring the clients overall success with Front. You'll play a vital role in the customer journey as the customer's main advocate and advisor, influencing account admins, end users and decision makers.

What will you be doing?

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Drive Front product adoption to achieve our best-in-class retention and expansion goals
• Evaluate opportunities to increase customer satisfaction, expansion, and retention
• Work cross-functionally with Product, Sales, Support and Marketing to ensure customers have the full power of Front behind them
• Ensure successful delivery of technical and business value propositions according to customer needs
• Provide creative problem solving for complex workflows and use cases
• Ensure long term client satisfaction and reference-ability
• Be the voice of the customer to the product and go-to-market team

What skills and experience do you need?

This is a hybrid role, expected to be in our Chicago office on Tuesdays and Thursdays.

What we offer

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice.