CMA / LVN, Hendrick Clinic Cedar Mall

Job Title : Scheduling Representative

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist; registration clerk; or medical assistant.

Job Requirements

Minimum Education : High school diploma or general equivalency diploma (GED)

Minimum Work Experience : Minimum one year of experience in an appointment scheduling position

Required Licenses / Certifications :

Required Skills; Knowledge; and Abilities :

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual / computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians / clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively; dealing with phone calls; in-office patients; staff; and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately