Georgia Licensed Patient Contact Supervisor

A company is looking for a Patient Contact Center Supervisor.

Key Responsibilities

Oversee daily operations of the Patient Contact Center team, providing guidance and training

Monitor performance through call audits and data analysis to ensure service standards are met

Assist in developing and implementing standardized workflows and process improvements

Required Qualifications

High School Diploma or GED

Certified Professional Biller (CPB) or must obtain CPAR within 1 year of hire

Three to five years of revenue cycle experience required

Minimum of three years of collection, hospital, or business office experience

Preferred : Three years of supervisory experience and two years of college or Business School