Section Manager 3- Operations

Consumer Loan Servicing Manager

The ideal candidate will be responsible for collaborating with multiple segments within the organization to prioritize workload for loan servicing. This role requires a proactive individual who can implement strategic direction, integrate corporate strategy with business needs, and lead a team with autonomy. This position will manage the day-to-day operations of the Consumer Loan Servicing, Servicing Administration Support (SAS) team. The manager of this team will lead strategic initiatives to streamline servicing operations, ensure compliance with evolving regulatory requirements, and foster a culture of innovation and accountability. They will serve as a key liaison between business units and technology teams to drive continuous improvement and operational excellence.

The candidate will manage a team of 6-8 colleagues. This role involves managing complex workflows, optimizing resource allocation, and driving cross-functional collaboration to support high-impact projects. The candidate will be expected to proactively identify opportunities for automation and process enhancement while maintaining service quality and regulatory compliance. The candidate will utilize advanced technical tools and platforms - including ServiceNow, Azure, SQL, and SSIS - to support data-driven decision-making, automate routine tasks, and enhance system performance. Strong analytical skills and a deep understanding of technology integration will be essential to succeed in this role.

This role is a strategic leadership role responsible for overseeing a high-performing team within the Consumer Loan Servicing division. This position drives operational excellence by aligning team objectives with corporate goals, implementing process improvements, and ensuring compliance with regulatory and internal standards. The ideal candidate will bring a strong background in technology, data analysis, and cross-functional collaboration to lead initiatives that enhance service delivery and operational efficiency.

Duties and Responsibilities :

• Develop and execute strategic plans that align with corporate objectives and long-term vision.
• Lead the implementation of new policies, procedures, and technologies to improve operational efficiency and ensure compliance with regulatory and corporate standards.
• Collaborate with delivery team, and business units to execute prioritized work, ensuring alignment with business goals and timely execution.
• Ensure infrastructure-related items are managed and resolved in a timely and effective manner.
• Develop and oversee coding and procedural changes through established processes and software tools.
• Monitor and ensure completion of Azure-related tasks and initiatives.
• Provide leadership in the development and rollout of new systems, tools, and process enhancements.
• Monitor, analyze, and report on team productivity and performance metrics to senior leadership.
• Establish and maintain service standards and quality benchmarks for the team.
• Prepare and manage budgets, forecasts, and performance reports for the section.
• Identify and resolve strategic, technical and compliance-related issues in a timely and effective manner.
• Mentor and develop team members, fostering a culture of continuous improvement and accountability.
• Perform other duties and special projects as assigned.

The location for this role is 5555 Cleveland Ave Columbus, Ohio. It is a hybrid role.

Basic Qualifications :

Preferred Qualifications :

Exempt Status : Yes = not eligible for overtime pay

Workplace Type : Office

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds : in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice : Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters : Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.