Customer Solutions Engineer

Job Description

Job Description

Customer Solutions Engineer

About Our Client

Our client is a fast-growing, VC-backed construction technology startup transforming how construction companies manage their operations. Their platform streamlines workflows, integrates accounting systems, and improves collaboration across teams. They are in an exciting growth phase and backed by top-tier investors.

They are on a mission to modernize and simplify construction operations with intuitive, scalable software solutions.

Why Join Them?

Join a small, agile team where your work directly impacts customers and product direction. This is a high-ownership role in a company building industry-leading solutions in an underserved market. You’ll collaborate with passionate, driven teammates and have direct access to leadership.

Role Overview

As a Customer Solutions Engineer , you will serve as the bridge between customers, product, and engineering. This hybrid role blends product management, implementation, customer success, and solutions engineering . You’ll guide customers through onboarding, help tailor solutions to their needs, and collaborate internally to ensure a smooth deployment and long-term adoption. While deep technical skills are not required, candidates with some technical experience (e.g., APIs, SQL, integrations) tend to excel in this position.

Key Responsibilities

Lead end-to-end onboarding and implementation for new customers, ensuring smooth adoption

Partner with product and engineering to translate customer needs into product requirements

Manage multiple concurrent customer projects with high attention to detail and clear communication

Troubleshoot issues and guide customers in configuring integrations and workflows

Develop and refine internal processes to improve onboarding and implementation efficiency

Non-Negotiables

3–8 years of experience in implementation, customer success, solutions engineering, or related roles

Recent hands-on experience with B2B SaaS software implementations

2+ years in a software company, ideally at a high-growth startup (Seed–Series C) or similar fast-paced environment

1+ year in a customer-facing role with a focus on improving processes

Strong project management and organizational skills; ability to manage multiple implementations simultaneously

Excellent communication and interpersonal skills

Nice to Have

Familiarity with APIs, SQL, Postman, or similar tools

Experience with construction industry workflows

Exposure to accounting concepts or systems integrations

Compensation & Benefits

Base Salary : $110k-$160k

Bonus / Commission : Eligible based on performance

Equity : Available as part of total compensation

Benefits : Comprehensive health coverage, 401k with match, paid time off, and professional development opportunities

Location

On-site in San Francisco, CA (5 days / week, occasional remote permitted)