Desktop Support Technician

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Compucom, is seeking the following. Apply via Dice today!

At CompucomStaffing you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Jenson City Beach, FL and provide end-user support. This resource will work the day shift, Monday to Friday, in an on call rotation. This will be a 12 month contract with yearly extensions.

Duties and Responsibilities Provide operational support for the client organization's desktop and network environment including Microsoft Windows related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices.

This position is unique in that it is not only highly technical but also requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of the issue, and quickly resolving them.

Skills and Qualifications :

• Minimum 3+ years of proficient desktop and network technical skills dealing with : MS Windows XP client operating system, Active Directory, and Microsoft Office
• 4-year college diploma or university degree in Computer Science, Management Information Systems or equivalent experience desired
• Certifications in Microsoft, Networking, A+, and / or Cisco desired
• Experience with handheld devices such as BlackBerry or iPhone devices
• LAN and WAN components experience
• Workstation and laptop hardware components experience with Dell, Client, and Lenovo preferred
• Capable of utilizing diagnostic tools to troubleshoot computer / network issues
• Knowledge of Cisco switches, Cisco wireless access points, UPS, and routing technologies
• Expertise in Microsoft Windows troubleshooting and configuration
• Hands-on software troubleshooting experience
• Outstanding customer service skills
• Experience working both independently and in a team-oriented, collaborative environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven analytical and problem-solving abilities

Wage Range :

The hourly rate for this position is between $18.87- $29.70 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA / HSA pre-tax benefits.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

Software Development

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