Job Description
Job Description
QualityPro Pest Wildlife Services, one of the highest-rated pest control companies in Westchester County, is looking for a proactive and detail-oriented individual to join our team as a Client Relations Manager (CRM).
In this role, you will play an integral part in shaping the customer experience and setting a positive tone for all future interactions. You will help maintain strong relationships between the company and its customers by efficiently managing a high volume of calls, answering queries, and providing solutions to meet customer needs.
Your primary responsibilities include collecting contact information from prospective customers, explaining service offerings, preparing and sending quotes, and taking detailed, accurate notes on every account. You will also schedule and communicate with technicians, handle customer inquiries and complaints through phone calls, emails, and texts, and ensure customer satisfaction by resolving issues promptly. When necessary, you will escalate complex concerns to higher management while adhering to the company’s policies and procedures.
Compensation : $52,500 per year
Responsibilities :
Qualifications :
About Company
QualityPro Pest & Wildlife Services is a top-rated company in Westchester County, dedicated to providing comprehensive residential and commercial pest and wildlife control services. Our mission is to help keep our community’s homes, yards, and businesses free of pests and nuisance wildlife through mindful, timely, and effective service.
From our office staff to our field technicians, the entire QualityPro team is committed to delivering exceptional service on every visit. Whether we’re handling insect infestations or tackling rodent problems, we strive to give our customers peace of mind by ensuring their properties are safe and pest-free year-round.
Client Manager • Hawthorne, NY, US