Customer Service Representative

Customer Service Representative (CSR) Position

Our tight-knit team at AlphaGraphics of Franklin is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Customer Service Representative Perks and Benefits include competitive compensation, hard work, collaboration, humanity, fun, and laughter, and career path development.

More than anything, we're looking for a highly collaborative and dependable Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Daily Tasks

• Provide front counter support by greeting customers, processing transactions and assisting clients with marketing, design and printing needs.
• Convey to the customer our expertise in products, services, and capabilities.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Organize and maintain cleanliness of client and completed job areas.

Role Qualifications

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Apply today!

Compensation : $17.00 - $23.00 per hour

We invite everyone to apply! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!