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Member Services Representative

Member Services Representative

Crunch Fitness by JEM Wellness BrandsWaukesha, WI, US
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Reports to :
  • Manager
  • Requirements :

    • Fluent in English
    • Proficient reading and writing skills
    • Computer Skills
    • Special Skills :

    • Strong customer service skills
    • Responsibilities :

    • Membership Sales
    • Greet all members & guests with a smile and wish them well as they exit the club
    • Check in all members and guests in accordance with company procedures
    • Facilitate any messages on club software at member check-in
    • Answer phones in courteous, helpful, professional manner
    • Communicate special events to members and guests
    • Maintain an atmosphere, which makes members feel welcome
    • Facilitate all member requests or forward to a manager
    • Maintain professional disposition at all times
    • Sell retail products
    • Schedule member services : tanning, etc
    • Facilitate payment of member services in accordance with company procedures
    • Know club facility, services, and schedules
    • Maintain a clean and organized work area
    • Assist in all projects as delegated by club management
    • Follow all policies and procedures in the Employee Handbook
    • Opening and closing duties
    • Meetings :

    • Monthly or Weekly Department Meetings Employee Training Meetings
    • $12-$12.50

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    Member Service Representative • Waukesha, WI, US

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