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Event Technical Lead, Audio Visual - Westin DC Downtown Job at Disability Soluti

Event Technical Lead, Audio Visual - Westin DC Downtown Job at Disability Soluti

MediabistroWashington DC, Washington DC, United States
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The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Equipment Operation

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Ensures equipment is secure from theft and / or damage when in use.

Customer Service

  • Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
  • Anticipates equipment challenges and changes in a timely and professional manner.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

  • Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • As needed, work within Encore systems and applications
  • High school diploma required, Associate's degree is preferred.

  • 2-3+ years of customer service or hospitality experience is preferred.
  • 2-3+ years of audio-visual experience is required.
  • Internal applicants must meet / complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. External applicants must meet / validate and achieve / complete all training and certifications required for this position, within 60 days of start date. Decision Quality
  • For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Auditory / Visual Requirements

  • Note : The physical requirements marked with an asterisk () indicate activities performed without assistance.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and / or dust. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

    Hourly Pay Range : $19.Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

    Click here to view the benefits options for our employees worldwide.

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    Event Visual Westin • Washington DC, Washington DC, United States

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