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Associate, Visitor Services
Associate, Visitor ServicesIndiana Historical Society • Indianapolis, IN, US
Associate, Visitor Services

Associate, Visitor Services

Indiana Historical Society • Indianapolis, IN, US
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Position Purpose

This position is crucial to the day-to-day functioning of the Indiana Historical Society; assuring timely, courteous and helpful service of the highest quality is afforded to all visitors at all times.

Essential Functions

  • Act as a source of information for visitors and callers.
  • Sell admission tickets; manage transactions; up-sell visitors to IHS membership program when applicable.
  • Process reservations for individuals and groups for general admission, programs, and events.
  • Assist with daily reporting within the department.
  • Assist with the processing and coordination of group arrivals.
  • Perform other duties as assigned.

Essential Knowledge, Skills, & Abilities

  • Ability to exercise excellent customer service, teamwork, and highly diverse public service skills.
  • Working knowledge, or willingness to learn, basic office equipment and computer applications.
  • Ability to provide information in a variety of formats in a clear and concise manner.
  • Knowledge of, willingness to learn, point of sale procedures
  • Ability to work an adjusted work schedule during typical business hours and Saturdays. Hours will extend during holidays and special events to include evenings and Sundays.

    • Physical Requirements

  • Physical Movement – Stooping, Bending, Kneeling, and Crouching In order to reach & pick up items.
  • Standing – Ability to stand for extended periods of time during high volume days.
  • Strength – Ability to periodically lift and carry items weighing up to 35 pounds.
  • Wrist & Visual Stamina – Ability to type and focus on a computer screen for prolonged periods of time.
  • (Incumbent must be able to meet physical requirements with or without reasonable accommodations. Reasonability of requested accommodation is to be determined by IHS on a case-by-case basis, in accordance with the ADA.)

    • Qualifications

  • 1 year customer service-related experience.

    • Pay & Benefits

    This position is up to 29 hours / week. Pay is $14.25 / hour.

  • Benefits include, annual merit increases, free parking, staff discounts in the Basile History Market and the Stardust Café, reciprocal benefits at other cultural institutions in Indianapolis, employee assistance program, and participation in IHS's retirement plan

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    Visitor Associate • Indianapolis, IN, US

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