PROGRAM ASSISTANT

Job Description

Job Description

CONEXIO CARE

JOB DESCRIPTION FOR ACT TEAM

POSITION TITLE : Program Assistant

DEPARTMENT : ACT Teams

RATE : $17 / hour

BROAD FUNCTION :

The Program Assistant is responsible for collaborating with the Team Leader to facilitate the day's operations in a supportive manner to both the team and clients. S / he maintains a professional, friendly, and welcoming environment in the office to for clients and staff. S / he provides direct support to staff, including monitoring and coordinating daily team schedules and supporting staff both in the office and field around clients' needs. S / he serves as a liaison between clients and staff to include centralized, office-based communication and coordination across ACT staff and clients to promote continuity of care. S / he actively participates in the Daily Team Meeting to contribute to reporting and recording of the recent ACT staff contacts with clients and their natural supports. S / he is responsible for maintaining program files including client records, office records, and other documents for filing and storage. S / he handles matters confidential in nature and must maintain confidentiality of all clinical, financial, personnel and proprietary information.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• The Team has Program Assistant (PA) available to facilitate the day’s operations in a supportive manner to both the team and consumers.
• The PA provides direct support to staff, including monitoring and coordinating daily team schedules and supporting staff in the office and field.
• PA serves as a liaison and staff, such as attending to the needs of office walk-ins and calls from consumers / natural.
• PA actively participates in the daily team meeting. The team member (s) providing PA on the team are engaged and contribute to the daily team meeting on a regular basis. They report on recent contact with consumers and natural supports in that meeting. They may also play a role in updating the log, Daily Staff Schedule, or other tools / paperwork related to planning program contacts.

Greets and welcomes clients and guests who are visiting the program office.

SCOPE, RPOSE, AND FREQUENCY OF CONTACTS :