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Customer Operations Manager
VirtualVocationsWichita, Kansas, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Manager, Customer Operations (Inbound Virtual Contact Center).
Key Responsibilities
Build and sustain a high-performance culture by setting clear goals and enforcing accountability
Work with team leads to enhance agent performance through structured coaching and feedback
Own the day-to-day execution of sales and service teams and partner with functional leads for alignment
Required Qualifications
3+ years of experience managing a team of inbound contact center agents in a high-volume environment
Proven ability to manage through others and hold them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs effectively
Comfortable working across onshore and offshore teams in a tech-forward environment
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Operation Manager • Wichita, Kansas, United States
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