Help Desk Support / Help Desk Specialist III

The Expert Desk Analyst will provide technical support to internal employees who service our customers. The candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of employee issues / requests, which may range from straightforward to more complicated technical issues in a dynamic, fast-paced environment. There is also a range of administration duties within this role. Excellent communication and interpersonal skills combined with technical skills are essential to providing a customer obsessed, high touch level of support to the employee community.

Responsibilities :

• In-depth technical troubleshooting of software, and connectivity issues for remote employees
• Assist customers in gaining access to various systems.
• Monitor for incoming issues, determine root cause and either fix or escalate
• Log all contacts into Incident Management System (ServiceNow) Partner with appropriate teams to resolve or properly close aging tickets
• Communicate contact trends and challenges in team meetings
• Take on small projects from start to finish focused on streamlining ATLAS processes
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Asynchronously communicate effectively with customers in a manner that reduces downtime
• Escalate systemic outages to Incident Management Team and advocate for resolution
• Collaborate with peers while solving customer problems in a fast-paced environment.

Soft Skills :

• Able to provide outstanding customer service to users with a wide range of backgrounds and technical abilities
• Problem Solver
• Ability to deduce obscure problems within complicated distributed systems
• Diligence / Alertness - able to maintain focus on new, incoming issues while continuing to work on existing tasks
• Self-motivation - displays a willingness to take on tasks without being asked
• Adaptability - comfortable in a constantly changing environment
• Proficiency - comfortable supporting a wide range of end-user issues
• Collaboration - willingness to engage other support teams, seek help, ask questions
• Customer Obsession / Empathy - passionate about providing excellent customer service and follow-thru to completion
• Falls in love with the customer problem and puts themselves in the customer's situation
• Communication - Translate technical jargon into a communication that is digestible by end users.

Desired Experience

• Help Desk, contact center, end-user tech support, "Geek Squad," "Genius Bar," etc.
• Providing application support through asynchronous communication.
• Partner and communicate with developers / engineers to solve application issues.
• Customer facing break / fix for call center environments and remote workers.
• Knowledge Centered Support (KCS); documentation and process.
• Familiarity in supporting end-user issues with the following technologies but not limited to : Salesforce, VOIP, Interactive Intelligence, IVR, Multi-factor Authentication, Slack, Service-Now, video conferencing, remote desktop, etc.

EOE AA M / F / Vet / Disability. As a temporary agency partner to Intuit, we will consider for employment qualified applicants with histories in a manner consistent with requirements of local law. Intuit is proud to be an equal opportunity and affirmative action employer. Accordingly, as a temporary agency partner to Intuit, we make hiring decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of histories for positions at Intuit, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process or for more information, please talk with your recruiter or send a request to (email protected). For more information about Intuit's hiring practices, please read their EEO policy.

• Skills

windows 10, windows 11, chat support, customer service, troubleshooting, phone support, servicenow

• Top Skills Details

windows 10,windows 11,chat support,customer service,troubleshooting

• Additional Skills & Qualifications

Details needed for an Intuit submittal in the PRO system :

• First and Last Name (legal) :
• Pay Rate :
• Availability to Interview :
• Availability to Start :
• Vacation plans in first 90 days :
• Location :
• Relocation / commute plan (if necessary) :
• Reason for Looking :
• Job Search Activity :
• Contact Info - email / phone number :
• Summary : (short summary of their skills, etc.)
• Last 4 SS#
• MM / DD
• Experience Level

Entry Level

• Pay and Benefits

The pay range for this position is $26.50 - $26.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Oct 31, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.