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IT Technician

IT Technician

Systems Support CorporationMarshfield, MA, US
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Job Description

Job Description

Description :

Systems Support, one of the first IT firms on the South Shore, is looking for a help desk technician to join our team in our Marshfield offices. Help people with their technology needs and grow your career as a member of our family.

Please complete the assessment here : https : / / www.ondemandassessment.com / link / index / JB - 454OXEVCY?u=1024843

Duties of Role :

  • Remote Support, assist customers using remote tools to troubleshoot and resolve any technology issues
  • On-Site Support, troubleshoot and resolve technology issues on-site at customer sites in the Greater Boston area and Cape Cod.
  • Documenting Issue Resolution in Tickets and ITGlue, document work performed in time tracking software and technology documentation for accurate billing and knowledge sharing.
  • Monitoring Status Dashboards, monitor Alert dashboards for system stability, backup success, and security alerts

Knowledge and Abilities :

  • Education : High School Diploma
  • Previous Experience : Familiarity with RMM tools, command prompt and PowerShell, TCP / IP networking, Windows Operating Systems, Computer Hardware troubleshooting
  • Technical Skills : Configure a PC, replace hard drive on PC, basic PowerShell scripting, install hardware in server racks
  • Domain Knowledge : Windows operating systems (desktop and server), TCP / IP Network, Firewall Management, PowerShell Scripting, Office 365 Administration

    • Additional Information :

  • Full Time
  • Benefits include retirement plan with company matching
  • Salary Range : $50,000 to $55,000
  • Company Vehicle and work gas miles reimbursed
  • In your cover letter, please share with us why you thrive with smaller teams and how this opportunity fits into your longer term career goals
  • Submit your application now!

    • Benefits :

  • Health insurance
  • Paid time off
  • Retirement plan

    • Requirements :

  • Clean driving record (company vehicle given for onsite service work).
  • Ability to lift 50-75lbs, we often have to deliver hardware to client sites
  • Ability to climb a ladder to install / troubleshoot WiFi APs
  • Pass background check and drug test
  • 40% remote support, 40% onsite support, 10% documentation, 10% dashboard monitoring

    • Schedule :

  • Monday to Friday
  • On call

    • Work Location : In person

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    It Technician • Marshfield, MA, US