Customer Service Representative IIVirtualVocations • Ogden, Utah, United States
Customer Service Representative II
VirtualVocations • Ogden, Utah, United States
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A company is looking for a Customer Service Representative II - RGA (remote USA).
Key Responsibilities
Responds to and resolves customer / sales requests including returns, pricing credits, and defective products
Collaborates with other departments to process credits and returns accurately and timely
Adheres to service quality standards and meets established processing times
Required Qualifications
2 years of customer service experience in an ACD environment
Strong knowledge and understanding of mainframe systems
Good PC and Excel knowledge, with excellent keyboarding skills
Ability to balance multiple assignments and prioritize tasks efficiently
Participates in Continuous Improvement and supports PPI projects
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