Director of Quality

Summary :

The Director of Quality is responsible for developing and leading the company’s overall quality strategy to ensure all products meet or exceed customer expectations, regulatory standards, and internal performance objectives. This role provides strategic direction and hands-on leadership for quality systems, product inspection, supplier quality, and continuous improvement initiatives across all JTS manufacturing sites.

As a key member of the leadership team, the Director of Quality Assurance will partner cross-functionally with Engineering, Manufacturing, Supply Chain, and Service to drive proactive quality management, strengthen processes, and reinforce a culture of accountability and excellence.

Accountabilities :

• Define and execute the Quality strategy aligned with JTS’s operational and customer objectives.
• Serve as the company’s champion for product quality, compliance, and continuous improvement initiatives.
• Lead, mentor, and develop a high-performing Quality team focused on prevention, problem-solving, and performance excellence.
• Collaborate with executive leadership to integrate quality goals into business strategy and operational planning.
• Oversee development, maturing and maintenance of company-wide Quality Management System (QMS) in compliance with ISO, UL, ASME, and other applicable standards.
• Ensure documentation, procedures, and standards align with internal requirements and external regulations.
• Lead internal and external audits and certification processes, including customer and regulatory audits.
• Drive consistency and compliance across multiple facilities and product lines.
• Partner with Manufacturing and Engineering to implement in-process inspection, final test procedures, and design-for-quality principles.
• Monitor and analyze product performance metrics to identify trends, risks, and opportunities for improvement.
• Establish and track quality KPIs, including defect rates, rework costs, supplier quality performance, and customer satisfaction.
• Lead root cause analysis and corrective / preventive actions (CAPA) to eliminate systemic issues.
• Develop and oversee supplier qualification, audit, and improvement programs.
• Collaborate with Supply Chain to ensure incoming materials and components meet JTS’s quality standards.
• Work with suppliers on corrective actions and quality improvement initiatives.
• Drive Lean, Six Sigma, and 8D methodologies to strengthen process capability and reduce waste.
• Partner with Operations to identify opportunities for process optimization and quality-driven cost reduction.
• Foster a culture of ownership, transparency, and cross-functional collaboration in achieving quality objectives.
• Serve as the key quality contact for customers, representing JTS in audits, product reviews, and issue resolution.
• Lead customer satisfaction initiatives, driving improvements in first-pass yield, delivery performance, and product reliability.
• Ensure timely and professional responses to customer feedback and quality concerns.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Attributes

Required Knowledge / Experience :

Supervisory Requirements

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