Associate Claims Support-Call Center

Associate Claims Support

The General, a subsidiary of Sentry Insurance, is seeking a detail-oriented and customer-focused professional to join our team. In this role, you will serve as a key point of contact in our call center, delivering prompt and professional support to customers and internal teams by efficiently handling incoming questions and assisting with the accurate processing of Claims. Your strong organizational skills and commitment to service excellence will contribute directly to the success of our Claims operations.

This role will be staffed in our Nashville, TN office.

What You'll Do

• Process incoming claims mail including sort, prep, scan, and index mail. Processes claims services including file distribution, issuing claim payments and entering documentation into the claims system.
• Adhere to claims requirements including corporate claim standards, company claim bulletins, code of ethics and Unfair Claim Practice Acts.
• Respond to incoming calls via the claims support phone line including : taking around 110 calls per day, routing callers to the appropriate party; answering questions and performing other administrative tasks to assist the caller. Updates information within the claim system.
• Verify claim payments to financial institutions.
• Serve as a liaison for the Claims Department.
• Provides other support for claims activities as needed.

What It Takes

What You'll Receive

About Sentry

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since.

Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Shea Supa

Talent Acquisition Specialist

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.