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Retail and Customer Service Specialist

Retail and Customer Service Specialist

FARMAKEIO Pharmacy NetworkAlbuquerque, NM, US
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Job Title :

  • Data Entry Pharmacy Tech Reports to : Director of Operations and Pharmacist in Charge FLSA Status : Exempt Hours : Varies based on shift Salary : TBD Choice isn’t optional.
  • It’s everything.
  • At FARMAKEIO, our Retail and Customer Service Specialists are the champions of personalized care.
  • You are the vital connection that proves medicine hasn't forgotten the patient.
  • If you believe the system should prioritize a patient's choice over one-size-fits-all answers, this is the environment where you will thrive.
  • Your role is to move beyond cold transactions to provide a supportive experience that fully honors the tailored treatment decision made by the patient and their provider.
  • This isn't just healthcare; it's the beginning of their comeback story.
  • We need specialists who are committed to making sure every patient feels seen, heard, and empowered.

Your contribution to restoring the patient's Freedom involves :

  • Digging Deeper by listening with intention, going beyond surface questions to understand the patient’s whole-self needs, and ensuring their experience aligns with the tailored treatment plan.
  • Treating Smarter by using your expertise to proactively solve problems, provide clear insight into their custom-compounded therapies, and foster a relationship where care is pro-active.
  • Restoring Freedom by building the trust and connection necessary for patients to fully embrace their personalized health journey, handing the decision back to the people who matter.
  • If you are eager to join FARMAKEIO and become the empathetic, knowledgeable voice that drives the transition of modern medicine, this opportunity to make connection everything is perfect for you.
  • Description FarmaKeio Albuquerque Compounding Pharmacy is seeking an experienced and professional Retail and Customer Service Specialist to be the welcoming face of our advanced 503A compounding pharmacy!
  • This is a full-time position with a Monday-Friday schedule from 9 am to 5 pm.
  • Responsibilities Welcome and assist all customers with a friendly and helpful attitude, ensuring their needs are met quickly and effectively.
  • Process sales transactions using the point-of-sale (POS) system, accurately managing cash, credit, and insurance payments.
  • Keep the retail area clean, organized, and appealing, making sure product displays are well-stocked and follow brand standards.
  • Work with pharmacy leaders to execute seasonal promotions, new product launches, and sales events, while confirming all displays meet regulatory requirements.
  • Help manage inventory by receiving, stocking, and organizing merchandise.
  • Handle incoming phone calls, directing inquiries and providing administrative support to the pharmacy team.
  • Inform customers about over-the-counter products and services, using your strong product expertise.
  • Qualifications High School Diploma or equivalent (required). 2+ years of experience in a customer-facing retail role, such as a cashier, sales associate, or customer service representative, preferably in drug stores, pharmacies, or gas stations.
  • Proven strong customer service skills with a track record of positive customer interactions.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

    • Spanish speakers are highly encouraged to apply.

  • Proficiency in operating point-of-sale (POS) systems and handling cash transactions.
  • Basic computer skills; experience with retail software systems is a plus.
  • Your career in pharmaceutical innovation starts here!

    • The Fine Print :

  • FARMAKEIO Equal Employment Opportunity (EEO) Statement FARMAKEIO is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
  • We comply with all applicable federal, state, and local fair employment laws, ensuring equal employment opportunities for all employees and applicants.​Employment decisions at Evexias are based on qualifications, merit, and business needs.
  • We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital or familial status, military or veteran status, citizenship status, creed, domestic violence victim status, caregiver status, or any other characteristic protected under applicable laws.
  • This policy applies to all aspects of employment, including recruitment, hiring, training, compensation, benefits, promotions, transfers, terminations, and other terms and conditions of employment.
  • FARMAKEIO is dedicated to maintaining a workplace free from discrimination, harassment, and retaliation, ensuring a respectful and inclusive environment where all employees can thrive.
  • If you require a reasonable accommodation during the application process or in your role due to a disability or any other protected status, please contact hr@farmakeio.com for assistance.

    • Texting Privacy Policy and Information :

  • Message type : Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
  • No mobile information will be shared with third parties / affiliates for marketing / promotional purposes.
  • Message frequency will vary depending on the application process.

    • Msg & data rates may apply.

  • OPT out at any time by texting "Stop".
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    Customer Service Specialist • Albuquerque, NM, US