IT Service Management Intern - MN or CO

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

At Xcel Energy, our employees are the driving force behind our success. So we make sure that, here, you can be your best. Doing work that makes a difference for neighbors and communities. Working with a team you can count on to push you. Expanding skills, staying ready for change, and capturing opportunities to grow. All with the support, rewards and recognition you need to thrive - during your internship and beyond.

The ServiceNow / Service Management Intern will support the IT Service Management (ITSM) team in enhancing service delivery, process documentation, and platform optimization. This role offers hands-on experience with ServiceNow, exposure to enterprise service operations, and opportunities to contribute to strategic initiatives such as AI OPS, Business Continuity Management (BCM), and Event Management.

Key Responsibilities

Support integration efforts for event sources into ServiceNow, including dashboards and alert rules.

Participate in roadmap and strategy sessions to align service management work with business initiatives.

Collaborate with developers and process owners to identify and resolve service bottlenecks.

Help prepare demo materials and contribute to internal communications and training content.

Attend team meetings and contribute to discussions on customer engagement and service improvement.

Learning Objectives

Gain practical experience with ServiceNow.

Understand the lifecycle of IT services and how they are managed within a large enterprise.

Develop skills in process mapping, documentation, and performance reporting.

Learn how service management supports business continuity and disaster recovery planning.

This position is for a June 1, 2026 start date. This position may have the possibility to extend beyond the internship's initial term based on the candidate's successful performance and Xcel Energy's business needs.

Minimum Requirements :

Currently enrolled in a bachelor's program in Computer Science, Information Systems, Business Administration, or a related field.

Current Student, Sophomore or higher.

Strong analytical and communication skills.

Familiarity with Excel, Visio, and collaboration tools like SharePoint.

Interest in IT service delivery, process improvement, and enterprise platforms.

Preferred Skills :

Exposure to ServiceNow or similar ITSM platforms.

Experience with data visualization or dashboard tools.

Ability to work independently and in a team environment.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com .

Non-Bargaining

The anticipated starting base pay for this position is : $17.00 to $27.20 per hour

This position is eligible for the following benefits : Spot On Bonus, Medical / Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply : 10 / 16 / 25

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ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.