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Deskside Support Technician

Deskside Support Technician

Golden Star TechnologyHebron, KY, USA
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Job Title : Desk Side Support

Location : Hebron, Kentucky

Schedule : Full Time M-F 8 hours workday

Working Hours : Morning Shift from 3 : 30 am-12 : 30 pm local time

Travel : No

Description & Requirement :

  • Provide Deskside Support including general computer hardware and software troubleshooting
  • Request, enable and setup accounts and access for new users
  • Install standard image for new and re-image systems
  • Configure (hardware, software) client computers prior to installation
  • Maintain and troubleshooting local Zebra and HP printers and handheld scanners
  • Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided).
  • Receive and organize asset inventory
  • Deliver / Install Assets
  • Terminate, dispose of, relocate assets as needed
  • Provide IMAC (Install / Move / Add / Change) services for all desktops, laptops, and other related devices
  • Provide technical assistance during install / conversion as requested for in-house

and remote users

  • Manage IT Ticket Queue of requests to meet the SLA requirement
  • Coordinate with next Level support for any open issues
  • Willing to work different shifts as needed
  • Tier 1 support for Network / LAN / Telephony
  • 2+ years desk side support experience preferred
  • Good communication and interpersonal skills to work with customers
  • A+ Certification preferred
  • US Citizen or Permanent Resident required
  • Onsite Support, not remote

    • Job Posted by ApplicantPro

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    Support Technician • Hebron, KY, USA

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