Healthcare Customer Support Specialist

A company is looking for a Healthcare Customer Support Specialist to assist a leading health insurance customer.

Key Responsibilities

Operate on multiple computer applications to assist calls and provide exceptional customer service

Accurately enroll members, make changes to membership records, and resolve discrepancies in the enrollment system

Complete projects in established timeframes and maintain cultural sensitivity while addressing member needs

Required Qualifications

Must have healthcare experience and customer service background

Ability to operate multiple computer applications effectively

Willingness to learn and apply new skills as customer expectations change

Reside in D.C., MD, or VA

Must be available for onsite orientation in D.C. or Baltimore, MD