Talent.com
Senior Engagement Manager, Healthcare and LifeSciences Industry

Senior Engagement Manager, Healthcare and LifeSciences Industry

ServiceNowOrlando, FL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Senior Engagement Manager, Healthcare and LifeSciences Industry

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What You Get To Do In This Role :

As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers' during these projects.

  • Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
  • Provide weekly / monthly, quarterly updates to the customer as well as to internal executive teams
  • Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
  • Initiate and / or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
  • Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
  • Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
  • Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Qualifications

To Be Successful In This Role You Have :

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Minimum of 10 years of high-tech / SaaS industry experience
  • 5+ years in Customer Engagement roles
  • Prior experience with implementing or supporting ServiceNow products in an Enterprise
  • Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
  • Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
  • Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
  • Experience with analytics and understanding of metrics and KPIs (as defined)
  • Thought leadership and strategic thinking
  • Ability to gather and analyze data to understand the pros and cons of different decisions and options
  • Ability to communicate abstract ideas clearly and independently manage complex project objectives
  • Excellent negotiation and persuasion skills.
  • Facilitation skills in leading and planning meetings, reviews, and retrospectives.
  • Strong customer orientation and an innate ability to anticipate and act
  • Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
  • Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
  • Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
  • BS / BA degree in computer science, engineering or related discipline preferred
  • Travel up to 50%
    • serp_jobs.job_alerts.create_a_job

    Senior Manager Engagement • Orlando, FL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,126 per week in Altoona, FL

    Travel Physical Therapist (PT) - $2,126 per week in Altoona, FL

    AlliedTravelCareersAltoona, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Prime HealthCare Staffing to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!. Prime HealthCare Staffing, a national health care staffing comp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,067 per week in Altoona, FL

    Travel Physical Therapist (PT) - $2,067 per week in Altoona, FL

    AlliedTravelCareersAltoona, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Tactstaff to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!.TactStaff is seeking a dedicated Therapist Physical Therapist for a rewarding o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Orthopedic APP Opportunity at AdventHealth Waterman – Where Career Meets Lifestyle

    Orthopedic APP Opportunity at AdventHealth Waterman – Where Career Meets Lifestyle

    AdventHealth North FloridaTavares, FL, United States
    serp_jobs.job_card.full_time
    Orthopedic APP Opportunity at AdventHealth Waterman – Where Career Meets Lifestyle.Location : Tavares, Florida | Full-Time | Just 30 Minutes from Orlando. AdventHealth Waterman is seeking an experien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,690 per week in Altoona, FL

    Travel Physical Therapist (PT) - $1,690 per week in Altoona, FL

    AlliedTravelCareersAltoona, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!. Travel Rehab : Physical Therapy Altoona.Shift Details : 8H Days (12 : 0...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,046 per week in Altoona, FL

    Travel Physical Therapist (PT) - $2,046 per week in Altoona, FL

    AlliedTravelCareersAltoona, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!. Centra Healthcare Solutions is seeking an experienced Physica...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,266 per week in Altoona, FL

    Travel Physical Therapist (PT) - $2,266 per week in Altoona, FL

    AlliedTravelCareersAltoona, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Towne U.LLC to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!.We are seeking a skilled and compassionate Travel Physical Therapist (PT) to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Hematologist Oncologist Position – AdventHealth Fish Memorial – Central Florida

    Hematologist Oncologist Position – AdventHealth Fish Memorial – Central Florida

    AdventHealth North FloridaOrange City, FL, United States
    serp_jobs.job_card.full_time
    Hematologist Oncologist Position – AdventHealth Fish Memorial – Central Florida.AdventHealth Medical Group is looking for a team-oriented fellowship trained hematologist oncologist to join AdventHe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    AHMG Full Time Hematologist Oncologist Position New Smyrna, Florida

    AHMG Full Time Hematologist Oncologist Position New Smyrna, Florida

    AdventHealth Central FloridaNew Smyrna Beach, FL, United States
    serp_jobs.job_card.full_time
    We have an exciting opportunity to help expand an already established program with AdventHealth Medical Group (AHMG) Oncology & Hematology in New Smyrna Beach. This location has been serving the com...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Clinical Operations

    Director, Clinical Operations

    Molina HealthcareOrlando, FL, United States
    serp_jobs.job_card.full_time
    The Director, Clinical Operations is responsible for the clinical operations within the Clinical Contact Center team.Directs all Clinical Contact Center operations. Implements direction and performa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Retail Sales Specialist

    Retail Sales Specialist

    SPECTRUMWedgefield, FL, United States
    serp_jobs.job_card.full_time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and selling ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Physical Therapist PT

    Physical Therapist PT

    Mederi CaretendersChristmas, FL, US
    serp_jobs.job_card.full_time
    We are hiring for a Physical Therapist for the East Orlando area.At Mederi Caretenders Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningfu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Director Product Management

    Senior Director Product Management

    AssistRxOrlando, FL, US
    serp_jobs.job_card.full_time
    As Senior Director of Product Management, you will lead a team of product managers responsible for a core segment of our product portfolio. This may include offerings such as patient onboarding, fin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,146 per week in Altoona, FL

    Travel Physical Therapist (PT) - $2,146 per week in Altoona, FL

    AlliedTravelCareersAltoona, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Care Career to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!.Physical therapists work with patients to improve their movement and manage t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Behavioral Health Technician (All shifts)

    Behavioral Health Technician (All shifts)

    Advanced Recovery SystemsUMATILLA, Florida, US
    serp_jobs.job_card.full_time
    Seeking professional Behavioral Health Technicians to join our team in Umatilla, FL!.Advanced Recovery Systems (ARS).With our facilities located across various regions of the U.Learn more about ARS...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Urologist - Live and Practice in one of Florida's most beautiful beachside escapes - New Smyrna

    Urologist - Live and Practice in one of Florida's most beautiful beachside escapes - New Smyrna

    AdventHealth North FloridaNew Smyrna Beach, FL, United States
    serp_jobs.job_card.full_time
    AdventHealth New Smyrna Beach, Florida.AdventHealth Medical Group is looking for a dynamic and hard-working Urologist with robotic experience to join our team. The new physician would join existing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director, Clinical Systems

    Director, Clinical Systems

    Molina HealthcareORLANDO, FL, United States
    serp_jobs.job_card.full_time
    Leads and directs a team supporting clinical systems.Responsible for provision of product ownership of clinical applications including design, development, implementation, and oversight of technolo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,510 to $1,744 per week in Altoona, FL

    Travel Physical Therapist (PT) - $1,510 to $1,744 per week in Altoona, FL

    AlliedTravelCareersAltoona, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with National Staffing Solutions to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!. Details of the PT opening in Altoona, FL : .Anticipated Start D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Shape the Future of Heart Care - Join a Premier Cardiology Team in Coastal Florida

    Shape the Future of Heart Care - Join a Premier Cardiology Team in Coastal Florida

    AdventHealth North FloridaNew Smyrna Beach, FL, United States
    serp_jobs.job_card.full_time
    AdventHealth New Smyrna Beach is seeking a BC / BE.Cardiology practice beachside on the beautiful east coast of Florida.This practice is comprised of seven cardiologists at two office locations.The c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30