Senior Product Manager - Communications Infra

Senior Product Manager - Communications Infra

Senior Product Manager – Communications Infrastructure

Location :

San Fran, CA (On-site, Full-time)

Department : Product Management

We are seeking a

Senior Product Manager

to lead strategy and execution for global communications infrastructure. This role will focus on building, scaling, and maintaining reliable outbound telephony systems that support real-time, high-volume AI-driven interactions worldwide.

You will work closely with engineering, operations, and vendor partners to ensure reliability, compliance, and scalability across diverse geographies, while driving innovation in call delivery, reputation management, and tooling.

Key Responsibilities

Own roadmap and delivery for global telephony infrastructure supporting high-volume outbound communications

Ensure reliability, reputation, and deliverability of call systems at scale

Manage vendor integrations and optimize performance monitoring

Develop internal tools for call tracking, QA, reporting, and analytics

Ensure compliance with U.S. and international telephony regulations and standards (e.g., STIR / SHAKEN)

Collaborate cross-functionally with engineering, operations, and compliance teams to scale systems globally

Qualifications

4+ years in product management or engineering management, with experience in telephony or communications platforms

Hands-on knowledge of global telephony providers and APIs

Understanding of call reputation management, number pooling, and deliverability best practices

Experience managing vendor relationships and ensuring scalable quality in communications systems

Strong technical and problem-solving skills, with the ability to operate in fast-paced, high-growth environments

Why Join

Direct impact shaping mission-critical communications systems used globally

Work alongside top engineering and operations teams on cutting-edge AI-driven products

High-growth environment with the opportunity to define processes from the ground up

Collaborative, in-person team culture with a focus on innovation and scalability

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