Financial Services Supervisor Transplant

Job Opportunity At AdventHealth

Top reasons to work at AdventHealth include benefits from day one, paid days off from day one, a student loan repayment program, career development, and pet insurance. Joining AdventHealth means being part of something bigger, belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by extending the healing ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Full Time

Shift : Monday 8 : 00am - 4 : 30pm

Location : 601 East Rollins Street, Orlando, 32803

You Will Be Responsible For :

• Facilitating day-to-day workflow and operations, including recommending procedures for obtaining authorization, forms, and letters required for pre-transplant, transplant, and post-transplant phases.
• Providing customer service recovery when patient complaints / concerns are reported, serving as a liaison between Managed Care and other AdventHealth departments.
• Reviewing all hospital and professional charges ensuring the appropriate, payer, guarantor, and alternate payers are correct ensuring proper and timely claims filing.
• Performing crisis intervention when financial issues arise pre- and post-implant / transplant.
• Participating in patient advocacy, resource brokering, and information and referral services.
• Serving as a general advocate for patients and their families throughout the pre-and post-transplant process.
• Participating in authorized alternatives for the program such as Letters of Agreement, Pre-Provision of Services, and Foundation Philanthropy; working with Managed Care, Legal Services, and The Foundation to ensure proper protocols are followed, if a denial is received.
• Preparing quotes for international patients and working with all AdventHealth parties to ensure that accounts are billed timely and that payments are dispersed appropriately.
• Proactively initiating quality improvement ideas / suggestions in an effort to improve the patient experience of care (including quality and satisfaction), improve the health of the populations served, and reduce the cost of clinic care.
• Establishing and maintaining a working relationship with key contacts at insurance companies (i.e. case managers, medical directors) and other departments within AdventHealth (i.e. Patient Financial Services, Reimbursement, and Accounting).
• Maintaining current knowledge of Medicare and Medicaid rules or any legislation affecting the transplant patients.

Qualifications

Knowledge and Skills Required :

Education and Experience Required :

This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience, and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.