Field Service EngineerBCForward • Burbank, CA, US

Field Service Engineer

BCForward • Burbank, CA, US

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Job Description

Role : Field Service Engineer

Location : Burbank, CA

W2 Contract Role

Overview :

As a skilled technical specialist with an electrical or mechanical background.

The Field Service Engineer plays a critical role in delivering innovative solutions and exceptional service to our customers.

This position requires expert-level knowledge, independent judgment, and initiative to resolve complex technical issues and contribute to the development of new service techniques and concepts.

Key Responsibilities :

Ensure high levels of customer satisfaction by understanding and addressing customer needs effectively.
Respond promptly to customer issues, providing guidance and escalating when necessary per established protocols.
Deliver hardware support across all our press fleet.
Provide proactive and reactive services for mission-critical customers.
Monitor system performance and implement corrective actions as needed.
Contribute customer insights and industry trends to account support planning.
Mentor and coach new team members on processes and best practices.
Support account growth and retention through superior service and relationship management.

Skills & Qualifications :

Technical skills – experience with electric or mechanical.

Basic computer and OS knowledge

Strong communication and presentation skills, both verbal and written.

Ability to maintain and log all worked time in addition to taking extensive notes.

Exceptional customer relationship-building skills.

Ability to perform under high-pressure situations with strong problem-solving, planning, and negotiation skills.

Leadership and coaching capabilities for field technical support teams.

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

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Field Service Engineer • Burbank, CA, US