Transfer Center Associate - Full Time

Transfer Center Associate - Full Time

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

The Transfer Center Associate plays a key role in facilitating seamless patient transfers between hospitals, working closely with RNs, physicians, and EMS teams. They leverage strong communication and organizational skills to manage transfer requests, arrange appropriate transportation, and ensure all required documents and patient details are accurately recorded. This position is essential in supporting exceptional care and ensuring smooth transitions for patients.

Roles and Responsibilities :

• Builds trusting, professional relationships with referring parties, providing empathetic and exceptional customer service to address patient transfer needs effectively.
• Coordinates and facilitates hospital transfers, ensuring compliance with EMTALA laws, hospital policies, and proper levels of care.
• Collaborates with physicians, nurses, Administrative Supervisors, and Patient Access teams to secure clinical information, assign beds, and initiate patient registration before transfer.
• Ensures accurate documentation of transfer requests, capturing patient demographics, clinical details, provider information, and payer authorizations in the electronic medical record.
• Coordinates transportation logistics, including ground and air transport, while keeping all stakeholders informed of updates or changes impacting the transfer process.

Required Skills and Experience :

Preferred Skills and Experience :

Physical Requirements :

Location and Travel Requirements :

Pay Range Disclosure :

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at .

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