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Merchant Maintenance II

Merchant Maintenance II

Maverick PaymentsCalabasas, CA, US
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Exciting Opportunities at  Maverick Payments !

Join our fast-paced, growing company and further your career with  Maverick Payments,  where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About Us :

  • Maverick Payments  is a family-owned and privately held full-service payment provider.
  • Located in Calabasas, California,  Maverick  has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack.
  • Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services.
  • Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About the Position :

  • Under the direction of the Associate Director of Boarding, the Merchant Maintenance Representative II is responsible for merchant maintenance and support services including account changes, ticket, and request management.  Reviewing daily assignment queue for ticket handling Accurate and efficient handling of merchant and agent ticket and email requests, including but not limited to, status updates, bank changes, pricing changes and miscellaneous maintenance updates.
  • Ensuring proper and accurate records are kept according to company policy.
  • Communicate with partners and staff members as necessary to complete and coordinate maintenance requests.
  • Data entry as required for completing corrections, action items and updates.
  • Data sensitive maintenance requests.
  • Department related projects and assignments.
  • Ensuring workload completion on a daily basis as assigned.
  • Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
  • Other duties as assigned.

    • Qualifications :

  • High School Diploma or equivalent. 1-2+ years of experience working with software user interfaces, preferably in the merchant processing field.
  • Experience with data entry Proficiency with MS Office Suite (ie Word, Excel, ect.) Effective written and verbal communication skills with ability to liaise with team members and leadership of various levels.
  • Ability to approach a problem by using an analytical approach.
  • Ability to navigate multiple system interfaces to key data information accurately.
  • Ability to ensure that one's own and information are complete and accurate.
  • The ability to follow up with others to ensure that deliverables are fulfilled.
  • Understanding emerging technologies and trends in the payments space and adapt with organizational change considering internal and external trends and influences.
  • Ability to support, promote, and ensure alignment with the organization's vision and values while focusing on personal efforts on achieving results consistent with the organization's objectives Ability to change direction as priorities shift.
  • Ability to thrive in an environment that requires one to adapt to changing circumstances.
  • Ability to professionally work under pressure with difficult or temperamental customers or employees.

    • What We Offer :

  • Competitive Salary, Bonuses and Incentives.
  • Comprehensive employer sponsored health, vision, and dental insurance programs.
  • Paid time off, Paid Sick and Paid Holidays. 401K plan with up to a 3% matching contribution.
  • Commitment to Career Development and Advancement.
  • Employee Recognition Programs Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

    • Pay Range :

  • $23 - $26 / HR This position will consider remote candidates in the following states :   AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, NC, NJ, NV, NY, OH, TN, TX, UT, VA, WA.   Maverick Payments is an Equal Opportunity Employer.

    • Pay Transparency Notice :

  • At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices.
  • As part of our commitment to transparency, we disclose the salary range for our positions.
  • These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization.
  • The final salary offer will be based on factors such as your experience, skills, and qualifications.

    • Non-Solicitation from Third Parties :

  • Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position.
  • Do not contact Maverick Payments about other services, products or commercial interests.

    • Notice to Agency and Search Firm Representatives :

  • Maverick Payments is not accepting unsolicited resumes from agencies and / or search firms for this or other job postings.
  • Resumes submitted to any Maverick Payments employee by a third-party agency and / or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments.
  • No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

    • Fair Chance Ordinance :

  • Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.
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    Maintenance Ii • Calabasas, CA, US

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